The page for you to get answers to the most asked questions regarding Riesbeck's On the Go! 

 

Q. What Is Riesbeck's On the Go?

A. Riesbeck’s On the Go is a service which allows you to buy you the groceries you need even when you don’t have the time to shop in-store.  Simply place your order online and schedule a date and time to pick up your order (up to 7 days in advance).  After a quick call to give notice that you’ve arrived, your friendly Personal Shopper will be out to load your groceries without you having to leave your car! 

Q. Is Riesbeck’s On the Go available at all Riesbeck’s locations? 

A. Riesbeck’s On the Go was launched at the St. Clairsville location in June 2017. We have now expanded our On The Go service to 5 more locations (6 Total) Bridgeport OH, Cambridge OH, Elm Grove WV, St.Clairsville OH,  South Zanesville OH, Wintersville OH! We hope to bring our On The Go service to more stores in the future. 

Q. How can I start shopping with Riesbeck's On the Go?  

A. Visit www.riesbeckfoods.com and click on “Create an Account.”  Once your account has been created, you can use the “Weekly Ad” and “Shop” links to add items to your cart.

Q. What fees are associated with Riesbeck’s On the Go? 

A. The first three orders for Riesbeck’s On the Go customers are service-fee free.  Beginning with the fourth order, there is a fee of $4.95 per transaction, and that's regardless of how large your order may be!

Q. Will Riesbeck’s On the Go work with my Digital Coupons? 

A. Yes!  If you use the same phone number to create your Riesbeck’s On the Go account that you used when enrolling in the Digital Coupon program, your account will automatically be synced with the Digital Coupon account.  If you entered a different number when creating your Riesbeck’s On the Go account, or if you are not currently enrolled in the Digital Coupon program, you will automatically be enrolled in the Digital Coupon program using the updated phone number.  (Note:  When creating your Riesbeck’s On the Go account, you should enter the phone number that you will most likely answer in the event that your Personal Shopper needs to contact you.)

Q. What are the hours available to pick-up my order? 

A. At participating Riesbeck's locations, pick-ups may be scheduled 11:00 a.m. - 8:00 p.m., 7 days a week.

Q. What are my payment options?

A. Payment is made at the time of pick-up.  For the safety of our customers and associates, only credit card, debit card and gift card payments are accepted.  Cash and checks are not accepted for Riesbeck's On the Go transactions.  We are unable to accept government benefits (including WIC and EBT) as payment for Riesbeck's On the Go transactions.

Q. How do I know that I will get high-quality, fresh product?

A. With each order, your Personal Shopper promises to select only the items that he or she would be proud to serve to his or her own family.  Your Personal Shopper will never settle for anything less than the freshest products.  Your Personal Shopper promises to:

  • Be Friendly and Maintain Riesbeck's Highest Level of Customer Service
  • Be Responsive to Your Needs
  • Provide Product of the Highest Quality and Freshness
  • Notify You of Substituted Items to Ensure Your Satisfaction